Athena Pasialis (we, us and our) is committed to protecting your privacy. This privacy policy explains how we collect and manage personal information and how to contact us if you have any queries about our management of your personal information.
Terminology
“Privacy Act” means the Privacy Act 1988 (Cth).
“Personal information” has the meaning given in the Privacy Act. Examples include an individual’s name, address, email address and date of birth.
“Sensitive information” has the meaning given in the Privacy Act. Sensitive information includes health and genetic information, information about an individual’s race or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations or criminal record, and biometric information used for biometric identification.
The kinds of personal information we collect and hold
The kinds of personal information we collect and hold about you depends on the nature of your dealings with us and the circumstances of collection.
For example:
• If you are a customer, we may collect your name, address, telephone number, email address
and any other information you provide to us when you make an enquiry, request information,
submit an order, provide feedback or correspond with us;
• If you deal with us in some other capacity, we may collect your name and contact details and any other information you choose to provide to us; and
• We may collect information about how you access, use and interact with our website. This information may include technical data such as your IP address, the date and time of your visit, the pages you viewed, the page you came from to get to our site, any documents you downloaded and the type of browser and operating system you used.
We do not generally collect sensitive information, and we will only collect sensitive information about you
with your consent (unless we are otherwise required or authorised by or under law to do so).
If you provide us with personal information about another person, please make sure that you tell them about this privacy policy.
How we collect personal information
We collect personal information in a variety of ways, including:
• When you communicate with us in person
• When you communicate with us in writing, electronically or by telephone;
• When you communicate with us through our website;
• When you use our online services to communicate or transact with us or others;
• When you register for or attend one of our events; and
• When you take part in one of our trade promotions or surveys, or research we are involved in.
The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for a range of purposes, including:
• to supply our products and services to you;
• to process your orders and communicate with you about those orders;
• to respond to your requests or enquiries about our products and services;
• to process payments made to us;
• for our administrative purposes and internal record keeping;
• to provide you with customer service or technical support, and deal with any feedback you have;
• to perform research and analysis including data analytics and statistical activities, and to improve or develop our products or services;
• to manage our relationships with our customers; and
• to comply with our legal obligations and assist government and law enforcement agencies or regulators.
We may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in other dealings with you.
Direct marketing
We may use your personal information so that we can contact you with information about our products and services, special offers, promotions and events that may be of interest to you.
We may contact you by email, mail or telephone. You can let us know at any time if you no longer wish to receive these communications, by contacting us using the contact details at the end of this policy or using an opt out/unsubscribe facility in our communications.
Disclosure of personal information to third parties
In conducting our business, we may disclose your personal information to third parties for the purposes outlined above. These third parties may include, where appropriate:
• financial institutions for payment processing;
• our contracted service providers, including:
- delivery and shipping providers;
- information technology service providers;
- marketing, promotional and market research agencies; and
- external business advisors (such as auditors).
We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).
Disclosure of personal information to overseas recipients
We may disclose your personal information to recipients in other countries. For example, some of our service providers who handle personal information on our behalf may be located outside Australia.
How we hold personal information, and quality and security of personal information
We generally hold personal information in computer systems, including computer systems operated for us by our service providers. Some information about you is recorded in paper files. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic and paper materials, and requiring our service providers to do so.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know (using the contact details at the end of this policy) about any changes to your personal information, such as your address and phone number. We also take reasonable steps to destroy or de-identify personal information when we no longer require it.
Access to and correction of your personal information
Please contact us (using the contact details below) if you would like to access or correct the personal information we hold about you. We will generally provide you with access to your personal information (subject to some exceptions permitted by law), but may charge an access fee to cover the cost of retrieving the information and supplying it to you.
Complaints
Please contact us (using the contact details at the end of this policy) if you have any concerns or complaints about the manner in which we have handled your personal information. We may ask you to put your complaint in writing and provide details about it. We will inquire into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
Changes to this privacy policy
We may amend this privacy policy from time to time at our discretion. Amended versions will be posted at https://athenaherbalist.com.au/
Contact details and additional information
If you would like more information about our approach to privacy, or if you wish to contact us regarding the information set out in this privacy policy, please contact us:
By phone: 0416059289
By email: athena@pasialis.com.au
By post: 34 Vernon Street, Strathfield NSW 2135